What Is An MSP?

The Short Definition of an MSP

In a world full of acronyms, lets talk about what an MSP is.

“MSP” is an acronym in the tech industry that stands for Managed Service Provider. MSPs are third-party companies that remotely monitor and maintain the information systems, operational applications, network security and identity management for small to medium sized businesses (“SMBs”). Generally, these tasks are accomplished remotely using a software called a Remote Monitoring Solution (“RMM”) which is installed in an SMB’s environment together with a suite of other security and operational applications. Additionally, MSPs are commonly the first responders to an SMB’s incident awareness, containment, remediation, and recovery process. MSPs keep SMB networks running smoothly by staying up to date on what is going on in the information security space for a company rather than hiring an in-house system administrator. MSPs are the gateway to small and medium sized business owners’ peace of mind in securing their networks, IoT devices, operating systems, and applications - all consistently vulnerable to attack.

MSP vs All Those Other Guys

So, there are all different companies out there telling SMBs that they can solve ALL their computer/networking and applications issues, but who are they? What do they do, in actual human terms? How in the world can one tell the difference? Let’s break it down in a quickly:

1. Application Support – these are the guys you call when you have an issue with a specific application in your environment. A quick example would be if your accounting application wasn’t pulling the correct data, then you’d call support for that specific application. If you have an issue with a printer, then be please don’t call your accounting software sales rep. I promise they won’t have a clue as to what you’re talking about.

2. ISPs – internet service providers. Only call these people if you have an internet billing question or need new equipment which is provided by them; otherwise, call your MSP!

3. Computer pop-ups from people proclaiming that you have a virus – this is spam and may not have a virus on your computer. Important to note that no one should click on these links and it’s probably a good idea to run a virus scan anyway. Also, call an MSP for expert guidance if there are any questions! 😊

4. Big Business – 'Nerd Nomads', since copyright is a thing, from big box stores aren’t going to cut it for business purposes, no matter how small the business is. I can’t think of a reason to call these people other than if you were subject to the exploitations of the sales process – then you must surely utilize what you paid for.

Why Would Small and Medium Businesses Want an MSP?

MSPs are experts in their field. Much like an accountant keeps your numbers flowing and the plumber, your pipes. Your MSP keeps your data flowing. The Fire Inspector comes periodically to check the alarms and inspect the fire extinguishing system. These aren’t things that would appropriately be handled by another employee wearing multiple hats because people’s lives are at risk. Your business, employees, and customers or clients all deserve the proper protections. While governments are upping the ante regarding regulations and placing liability on the decision-makers, not the computer guys, finding a trustworthy MSP should be at the forefront of securing your business and protecting your assets.

What Are The Qualities of A Good MSP?

A sense of realism, complete honesty, personal integrity, clear and concise communication, and humility. If you are reading this, then you understand that one person can not do it all. The same goes for an MSP. They should have a solid grasp on what they are able to do as well as the latter and that should be communicated to SMB decision makers. Today’s threat landscape in the technology space is truly life changing and requires a team of experts to help SMBs navigate the labyrinth. If an MSP proclaims that they are a one-stop-shop, then pause for a moment and call Heath Consulting, LLC.